Privacy Policy
Last Updated: January 2025
Introduction
Cortex Systems is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information.
Data Collection
We collect the following types of personal data:
- Contact information: name, email address, phone number
- Usage data: IP address, browser type, pages visited
- Communication data: messages sent through contact forms
- Cookie data: preferences and session information
How We Use Your Data
Your data is used for:
- Providing and improving our services
- Responding to inquiries and support requests
- Sending service updates and marketing communications (with consent)
- Analyzing website performance and user behavior
- Ensuring security and preventing fraud
Data Protection
We implement comprehensive security measures including:
- Encryption of data in transit and at rest
- Access controls and authentication systems
- Regular security audits and monitoring
- Compliance with PDPA and international data protection standards
Your Rights
Under Singapore's Personal Data Protection Act, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to data processing
- Withdraw consent at any time
- Lodge a complaint with regulatory authorities
Data Retention
We retain your data for:
- Contact form submissions: 3 years
- Service records: 5 years
- Financial records: 7 years (legal requirement)
- Marketing data: until consent withdrawn
Third-Party Services
We may share data with:
- Cloud service providers for infrastructure
- Analytics platforms for website performance
- Payment processors for transaction handling
- Email service providers for communications
Contact Us
For privacy-related inquiries, contact us at:
Email: [email protected]
Phone: +65 6391 7528
Address: 31 Robinson Road, Capital Tower, Singapore 068912